Dell vs HP: Which Brand is Better and Why (August 2019)

Laptops have become integral parts of our lives. Gone are the days when desktop PCs were the most widely used computing tools around the world.

The 21st century now requires not only a fast, durable and smooth working machine, but also a portable one.

This growing demand for laptops has led to a variety of products in the market. Today, you can see laptops from all brands with different specifications.

Skip to our top picks

 

Dell

Dell is an American based multinational organization that deals in the manufacturing and distribution of technological equipment. When it comes to producing laptops, Dell has been superb.

Their portable computing products are suitable for anyone familiar with the Microsoft Windows platform. Dell also produces laptops in a wide variety of price points because of its broad clientele network.

Design

If we talk about design, then many users around the world claim that Dell has not been particularly keen on optimizing the design of their laptops. Instead, they focus more on the power and reliability of hardware components. However, some users say they still come up with better design ideas than HP.

Dell has introduced sleek design concepts into their latest laptops. For example, Dell’s XPS 13 is widely popular among many users worldwide when it comes to design. It has a slim profile and white-gold chassis that has an aesthetic appeal.

For gamers, their Alienware laptop product line is among the top choices in the market today. These have backlit keyboards and fancy logos along with sleek form factors that appeal to many gamers.

Dell beats HP when it comes to design. In fact, a match-up of the Dell Inspiron vs the HP Pavilion (two of the best laptops produced by these brands) will clearly be won by Dell.

Components

This is Dell’s forte – Components. Dell not only fits high-quality components inside its laptops but also powerful ones. Since Dell produces laptops ranging from budget products to high-end laptops, they manufacture laptops with various versions of processors, graphics cards and so on.

For business purposes, you can easily find a laptop with Core i5 6th generation processor along with with an Intel HD integrated graphics card. However, you can find a high-end laptop with a processor as good as a Core i7 8th generation Intel processor along with the latest video card like the NVIDIA GTX 1080.

Dell’s Inspiron series and its Alienware product line show that Dell not only produces high-quality products, but also a variety of choices for each user.

Innovation

Innovation is one of the major factors in the Dell vs HP debate, and Dell tops this area. They continue to experiment with a lot of different technologies and design concepts for their laptops.

Traditionally, Dell produces heavy laptops with bulky form factors, and average dual Core processors were fitted into these laptops, which made these more suitable for general business purposes.

However, the research and development department of Dell continues to do a good job, and with the aim of expanding its market, Dell continues to innovate in the manufacturing and design of laptops.

Take the example of Dell’s XPS series. Unlike the traditional versions of Dell’s laptops, the XPS series consists of slim and lightweight laptops with innovative features that allow users to control their mobile phones with their laptops.

Or even the Dell Precision Series which has ample power and memory for it to be one of the top video editing laptops in 2019.

On the other hand, Dell has come up with a Control Centre for its Alienware laptops, which allows users to change settings according to each game.

However, Dell’s latest innovations have been limited to just their high-end laptops, according to many users. They also claim this is something that Dell has to improve on because they serve a wide customer base.

Customer Support

When it comes to customer support, Dell definitely takes the lead in the HP vs Dell debate. Dell offers the best customer support services in the industry. In fact, if you look closely at the 5-star reviews of Dell’s laptops on Amazon, many of these users rave about their fast and efficient customer support.

Plus, all Dell’s laptops come with an excellent warranty, and in case something gets broken, Dell responds immediately. In case problems persist, Dell replaces faulty products right away, without causing any inconvenience for their customers.

Where are Dell Laptops Manufactured?

About 95% of the Dell laptops are manufactured in Asian countries namely, Penang, Malaysia and in Xiamen, China. The manufacturing unit in Penang was started in the year 1995 whereas the one in Xiamen has been operational since 1999.

Dell also invested about $60 million in a new unit in Chennai, India so it can meet the demands of the sub-continent while a lot of their demand in South America is now met by the unit in Hortolandia, Brazil.

Their Alienware range of laptops which has been a huge hit amongst buyers has continued manufacturing in the Austin, Texas plant.

Dell had numerous plants across the US shut down between 2007-2010 due to the high amount of incentives they had to pay the to the states and a lot of the workload from these plans was distributed between the Asian and Mexican plants.

Why Dell Stand Out

Dell stands out because of the wide range of products they produce, ranging from high-end laptops to budget ones.

Plus, Dell doesn’t compromise superior quality for user price, and in case something goes wrong, their fast customer service is right there to cater to the needs of their customers.

Dell continues to introduce more laptops, and this makes Dell a favorable brand to invest in when it comes to buying laptops.

Best Dell Laptops for 2019

2019 Dell Alienware 17.3" FHD IPS High Performance Gaming Laptop | Intel Core i7-8750H Six-Core | 32GB DDR4 RAM | 512GB SSD Boot + 1TB HDD | GeForce GTX 1070 8GB | Backlit Keyboard | Windows 10
Dell XPS 15 9570-8th Generation Intel Core i7-8750H Processor, 4k Touchscreen display, 16GB DDR4 2666MHz RAM, 512GB SSD, NVIDIA GeForce GTX 1050Ti, Windows 10 Home, Gaming Capable
2018 Dell Inspiron 11.6" 2 in 1 HD Convertible Touchscreen Business Laptop/Tablet - AMD Dual-Core A9-9420e 8GB DDR4 256GB SSD AMD Radeon R5 MaxxAudio Bluetooth WLAN HDMI Webcam USB 3.1 Win 10-Gray
Dell Inspiron 15 5000 Laptop Computer: Core i7-8550U, 128GB SSD + 1TB HDD, 8GB RAM, 15.6-inch Full HD Display, Backlit Keyboard, Windows 10
Dell Alienware 17.3
Dell XPS 15
2018 Dell Inspiron Convertible
Dell Inspiron 15 5000
Procesor
8th Gen i7-8750H
8th Gen i7-8750H
AMD Dual-Core A9 9420e
7th Gen i5-7200U
RAM
32GB
16GB
8GB
8GB
Storage
512GB SSD + 1TB HDD
512GB SSD
256GB SSD
256GB SSD
Graphics Card
GeForce GTX 1070 (8GB)
GeForce GTX 1050Ti (4GB)
AMD Radeon R5
Intel UHD Graphics 620
Display
17.3" Full HD Display
15.6" 4K Display
11.6-inch HD (1366 x 768)
15.6 inch (1366 x 768) Display
2019 Dell Alienware 17.3" FHD IPS High Performance Gaming Laptop | Intel Core i7-8750H Six-Core | 32GB DDR4 RAM | 512GB SSD Boot + 1TB HDD | GeForce GTX 1070 8GB | Backlit Keyboard | Windows 10
Dell Alienware 17.3
Procesor
8th Gen i7-8750H
RAM
32GB
Storage
512GB SSD + 1TB HDD
Graphics Card
GeForce GTX 1070 (8GB)
Display
17.3" Full HD Display
Dell XPS 15 9570-8th Generation Intel Core i7-8750H Processor, 4k Touchscreen display, 16GB DDR4 2666MHz RAM, 512GB SSD, NVIDIA GeForce GTX 1050Ti, Windows 10 Home, Gaming Capable
Dell XPS 15
Procesor
8th Gen i7-8750H
RAM
16GB
Storage
512GB SSD
Graphics Card
GeForce GTX 1050Ti (4GB)
Display
15.6" 4K Display
2018 Dell Inspiron 11.6" 2 in 1 HD Convertible Touchscreen Business Laptop/Tablet - AMD Dual-Core A9-9420e 8GB DDR4 256GB SSD AMD Radeon R5 MaxxAudio Bluetooth WLAN HDMI Webcam USB 3.1 Win 10-Gray
2018 Dell Inspiron Convertible
Procesor
AMD Dual-Core A9 9420e
RAM
8GB
Storage
256GB SSD
Graphics Card
AMD Radeon R5
Display
11.6-inch HD (1366 x 768)
Dell Inspiron 15 5000 Laptop Computer: Core i7-8550U, 128GB SSD + 1TB HDD, 8GB RAM, 15.6-inch Full HD Display, Backlit Keyboard, Windows 10
Dell Inspiron 15 5000
Procesor
7th Gen i5-7200U
RAM
8GB
Storage
256GB SSD
Graphics Card
Intel UHD Graphics 620
Display
15.6 inch (1366 x 768) Display

 

Hewlett-Packard (HP)

HP is a direct competitor of Dell. They too are very popular among many users worldwide. HP originally started making robust workstation laptops, which weren’t expensive though not quite aesthetically pleasing when compared to other models from a variety of brands.

Nevertheless, their earliest laptop products had durable form factors and high-quality components. Recently, HP has expanded its production and manufacturing campaigns to serve a wider variety of users around the world.

Design

HP has improved a lot on the design of their laptops, especially when compared against their earliest laptop workstation models. HP’s new models, more notably their Spectre x360 product line, have an aluminum chassis in silver color with expertly crafted hinges that allow the laptop to transform into a tablet.

In the Dell vs HP debate, the race for the best design concepts is tight between these two brands. Both have raised their standards when it comes to design innovation. However, HP has an upper hand over Dell in this area with the release of their newest products.

Components

When it comes to CPU, RAM and video card, Dell has an upper hand. Although HP also provides hardware components in their laptops that are similar to the specifications of Dell laptops, HP is not as good as Dell when it comes to quality.

Dell’s processors are faster and more reliable, compared to HP laptops with the same specifications. However, HP still makes robust laptops with generally longer battery life, and this makes their laptops suitable for heavy use.

Innovation

As mentioned earlier, HP has also raised its game as Dell when it comes to innovating and introducing newer laptops with enhanced features.

However, Dell has innovated more because they specifically continue to target their laptops at users with more innovative needs in terms of business and gaming.

On the other hand, a significant part of HP’s focus is on other products like printers and scanners. HP has not specifically directed their innovative efforts towards the development of laptops.

Nevertheless, more recent HP laptops continue to be equipped with enhanced features. Although not as innovative as Dell portable computing products, HP laptops are still up to the mark by today’s standards.

Customer Support

HP goes the extra mile to make sure that their customer support continues to be a valuable benefit for their users. Aside from phone assistance, HP provides support services through social media networks and their official YouTube tutorials.

However, many users claim that HP’s phone support services aren’t as good as Dell’s.

They reported delays in assistance because most of HP’s support services are outsourced. All in all, for these customers, they say Dell’s customer support is far better than HP’s.

Where are HP Laptops Manufactured?

The best-selling HP laptops such as the HP Envy, HP Elitebook, HP Pavilion, and the gamer’s paradise the HP Omen are all manufactured in the US itself where they hold about 23% of the market share.

Some of the laptop components are manufactured in China, Thailand, Malaysia, and the Philippines. These components are then assembled in the US to meet the US market demands and for the Asian market, these laptops are assembled in China.

Why HP Stands Out?

HP stands out because it produces laptops with visually appealing form factors and high-performance components.

HP delivers cool looking laptops with sufficient technical resources for compute-heavy tasks required by both gamers and business users alike.

HP provides a lot of choices, ranging from budget laptops to high-end products with world-class components.

Best HP Laptops for 2019

CUK Omen 15t Gaming Laptop (Intel i9-9880H, 64GB RAM, 2TB NVMe SSD + 2TB HDD, NVIDIA GeForce RTX 2080 8GB Max-Q, 15.6" 4K UHD, Windows 10 Home) Gamers Notebook Computer
HP Spectre x360-15t Quad Core(8th Gen Intel i7-8705G, 1 TB PCIe NVMe SSD, 16GB RAM, 4GB Radeon RX Vega, 4K IPS micro-edge Touchscreen Corning Gorilla)Bang & Olufsen 15.6" 2-in-1 Dark Ash + HP Warranty
HP 2019 14" Laptop - Intel Core i3 - 8GB Memory - 128GB Solid State Drive - Ash Silver Keyboard Frame (14-CF0014DX)
HP Pavilion X360 15.6" Full HD Convertible Touschscreen 2-in-1 Laptop Core i3-8130U Up to 3.4GHz 20GB (4GB DDR4+16GB Optane) Memory 1TB HDD HP Digital Pen Windows 10
HP Omen (VR Ready)
HP Spectre x360
HP CF0014DX 2019
HP Pavilion X360
Processor
i9-9880H
8th Gen i7-8705G
7th Gen i3-7100U
8th Gen Dual-Core i3-8130U
RAM
64GB
16GB
8GB
4GB DDR4+16GB Optane
Storage
2TB NVMe SSD + 2TB HDD
1TB SSD
128GB SSD
1TB HDD
Graphics Card
8GB GeForce RTX 2080
4GB Radeon RX Vega
Integrated
Intel UHD Graphics 620
Display
15.6" 4K UHD
15.6" 4K Touchscreen
14" 1366 x 768 Display
15" Full-HD
CUK Omen 15t Gaming Laptop (Intel i9-9880H, 64GB RAM, 2TB NVMe SSD + 2TB HDD, NVIDIA GeForce RTX 2080 8GB Max-Q, 15.6" 4K UHD, Windows 10 Home) Gamers Notebook Computer
HP Omen (VR Ready)
Processor
i9-9880H
RAM
64GB
Storage
2TB NVMe SSD + 2TB HDD
Graphics Card
8GB GeForce RTX 2080
Display
15.6" 4K UHD
HP Spectre x360-15t Quad Core(8th Gen Intel i7-8705G, 1 TB PCIe NVMe SSD, 16GB RAM, 4GB Radeon RX Vega, 4K IPS micro-edge Touchscreen Corning Gorilla)Bang & Olufsen 15.6" 2-in-1 Dark Ash + HP Warranty
HP Spectre x360
Processor
8th Gen i7-8705G
RAM
16GB
Storage
1TB SSD
Graphics Card
4GB Radeon RX Vega
Display
15.6" 4K Touchscreen
HP 2019 14" Laptop - Intel Core i3 - 8GB Memory - 128GB Solid State Drive - Ash Silver Keyboard Frame (14-CF0014DX)
HP CF0014DX 2019
Processor
7th Gen i3-7100U
RAM
8GB
Storage
128GB SSD
Graphics Card
Integrated
Display
14" 1366 x 768 Display
HP Pavilion X360 15.6" Full HD Convertible Touschscreen 2-in-1 Laptop Core i3-8130U Up to 3.4GHz 20GB (4GB DDR4+16GB Optane) Memory 1TB HDD HP Digital Pen Windows 10
HP Pavilion X360
Processor
8th Gen Dual-Core i3-8130U
RAM
4GB DDR4+16GB Optane
Storage
1TB HDD
Graphics Card
Intel UHD Graphics 620
Display
15" Full-HD

Dell vs. HP Brand comparison FAQs

Q1: Are Dell or HP laptops better for gaming?

For gamers, Dell’s Alienware laptops were a clear cut favorite in the past but with HP launching its Omen Gaming laptop, there’s a new beast in town.

Both ranges of laptops are pretty durable, come with RGB backlit keyboards, powerful GPU units and cooling system that can support even the latest FIFA or GTV games.

However, Omen is just a tad better in terms of power and speed with an i9 processor, NVMe SSD, and other similar upgrades but keep in mind, that the higher performance also comes at a greater cost.

So if you are on a budget, Alienware is still the ideal choice.

Q2: Which is the ideal brand for budget buyers?

If you are spending on a tight leash, Dell is the go-to brand. Not only are its Alienware laptops much cheaper than HP Omen models, but they also offer laptops for as low as $299.

Q3: Are Dell or HP laptops more durable?

If you are looking at battery life, HP is the clear winner as it uses prismatic batteries. Their batteries can last you for about 3-4 years without failing whereas Dell Laptops usually last for 2 years. But keep in mind that how you use the laptop and its specs also plays an important role.

When it comes to the display, while both HP and Dell laptops use IPS displays, there are some Dell laptops that have the old TN display giving HP the edge (though that helps lower cost).

As far as the build and sound are concerned, both the brands go toe to toe.

Q4: Which brand provides better customer services?

When it comes to customer services, this is the only place where HP and other brands can take a leaf out of Dell’s playbook. Complaints regarding delays, long waiting time, etc. are common which is mainly because HP outsources its customer services.

Final Verdict

Both HP and Dell are among the best laptop manufacturers today. In fact, these brands are quite popular among many gamers, business users, students and casual users around the world.

However, in deciding which is better – Dell or HP, it’s crucial for each user to carefully review any product from these brands.

To summarize: While Dell offers unmatched customer services and some pretty awesome laptops, HP produces more innovative designs and integrates higher class components into their recent product lines.

The final verdict on the Dell vs HP debate is that HP is better than Dell. That’s because they aim to innovate the form and function of their laptops based on the current needs of their target users, all while providing good customer support services.

As for Dell, they have certain laptop models that can be more beneficial and accessible to some users than counterpart models from HP, especially when it comes to price.

If you want to see how Dell laptops match up against Lenovo models you can have a look here.

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