Will a Dell laptop last me longer or Lenovo? Does Lenovo offer better customer service than Dell?
If those are the questions on your mind, you are in the right place. Here’s a detailed comparison of the brands to help you make better buying decisions.
The comparison is on various aspects like customer service, components used, innovation, etc.
About Lenovo
With laptops like the Lenovo X1 Carbon and the Yoga 920, it is no surprise Lenovo tops the charts.
But being top of the pack isn’t something new to Lenovo. Did you know Lenovo had the highest vendor-based sales between 2013-15? Most likely, you didn’t. That’s the time when ThinkPads and IdeaPads blew the competition out of the water.
So what makes their ThinkPad, IdeaPad, and Chromebooks such a hit amongst users? Let’s find out!
The Components Used
The Processor
Intel is the obvious choice for almost every Lenovo laptop. Most of Lenovo’s high-end laptops like the ThinkPad Carbon X1 and the Yoga 920 feature a 9th Gen i7 processor. This provides you unmatched versatility.
That’s because the laptops can handle any task thrown at them. Yes, from graphic designing, programming to gaming, they are the professional’s laptop.
In mid-range laptops that cost around $600-$700, you will find i5 and i3 processors. Budget laptops like the IdeaPads come with Dual-Core processors from AMD or Intel.
Though if you go for the latest IdeaPads, you can find a Quad-Core Processor with 2.7GHz of clock speed. This ample power for day-to-day browsing and entertainment purposes.
What about their Chromebooks?
Prefer a lighter, cheaper Chromebook you can use on the go? These come with a MediaTek Processor like the or the Lenovo C330.
If you are looking for something more powerful, the Yoga C630 is a beast of a Chromebook. In fact, it goes toe to toe with budget laptops.
Graphics Card – Is it Powerful enough for Gaming?
Most high-end Lenovos laptops feature an NVIDIA Quadro or NVIDIA GTX graphics card. This makes them capable of delivering eye-catching graphics that make games hyper-realistic.
For the lower-end laptops, Lenovo has stuck with Intel Integrated HD Graphics cards.
The Build
A powerful laptop is good, but a laptop designed with user comfort and convenience in mind is the icing on the cake.
With their Yoga range of laptops and Chromebooks, Lenovo sure does redefine comfort. Switch these laptops into tablets or tent mode and work/watch movies from anywhere. The The Yoga 920 is a personal favorite.
As for gaming laptops, the Legion range is your typical gaming laptop with killer looks. And what makes it so eye-catching are the backlit keyboards and sharp, bold angles.
But are the cheaper laptops attractive and durable?
Well, not the most attractive but will pass durability tests. That’s because Lenovo IdeaPads come with a Polycarbonate build. This ensures small bumps and dumps don’t play spoilsport.
The Lenovo ThinkPads are more expensive but also better in every respect. They have a carbon-fiber body with dust, vibration, shock, and temperature-resistant chassis. You can even grab them in many colors like silver, soft-touch finish, etc. (time to move over the boring black).
How Innovative are they?
When it comes to innovation Lenovo never disappoints. They are the minds behind TrackPoint. And though skeptical at first, it has received rave reviews over the years.
In case you do not know, the TrackPoint is the red ball in the center of the keyboard and functions as an extra mouse. But that is not where the buck stops.
Lenovo also released WRITEit, a handwriting recognition software. This allows you to write rather than type as long as you have a stylus.
Apart from that, they are also the first brand to deliver displays with HDR. This makes the contrast, colors, etc. of your movies more surreal than ever before.
They are also working on gaming laptops featuring the Qualcomm Snapdragon 835 CPU.
Furthermore, Lenovo has also equipped the laptops with the G-Sync display option. This ensures zero screen tear and also lowers the lag. You can read more about this tech here.
Battery Life and Display
Lenovo laptops use 6-cell batteries that deliver a runtime of 6-10 hours based on usage. Oh, and yes, these batteries perform better than batteries in Dell laptops.
As for the display quality, the use of HDR will give you an eye-popping display. Screen sizes on these laptops vary from 11.6-inches, 15.6-inches to even as big as 17.3-inches.
Customer Care and Warranty
If you are having trouble with your Lenovo laptop, you can get in touch with them in many ways. This includes a live chat on their website or social media pages
I would turn to web support for non-hardware issues since they are pretty efficient.
So why not the others?
Because this is where Lenovo leaves a lot of room for improvement. Though reply time on their social media pages has improved recently, they can do better.
Phone support is my last resort. Why? Because the last time I called I ended hearing more about other services and plans they offer. That’s crazy, right?
But that’s not all. The long hold times are frustrating as well. Though the solutions offered both online and on the phone were to the point making it worth the time.
Also, all Lenovo laptops come with a 12-month warranty with the company paying for the shipping if need be.
Lenovo Laptops to Buy in 2022
Lenovo Legion Y7000
Lenovo ThinkPad X1 Carbon
Lenovo Flex Convertible Laptop
Lenovo ThinkPad T480
Lenovo Chromebook C330
Lenovo Legion Y7000
Lenovo ThinkPad X1 Carbon
Lenovo Flex Convertible Laptop
Lenovo ThinkPad T480
Lenovo Chromebook C330
About Dell
Dell is another powerhouse in laptop markets across the globe. From the Alienware 17-inches to Chromebooks like Chromebook 11, Dell sure knows to happy customers happy.
Here’s more in detail about them
The Components
Processor
Dell also relies on Intel laptops. Though compared to Lenovo, you’ll find more AMD processors, especially the cheaper laptops.
With their Alienware range of laptops, Dell has made its way into the gaming world big-time. These laptops come with i7 or i9 processors.
If you need a laptop for video editing or other graphics-intensive tasks, go with the Dell XPS. It offers a power-packed performance and is capable of handling the most complex of tasks like a pro.
Dell’s mid-range laptops come with i5 and i3 processors and are ideal for business use. This is ample power for browsing, MS word, accounting software, and even light gaming.
It is with cheaper Dell laptops that you will find more AMD processors. Though there are exceptions. The Inspiron series and Dell i3552-3240BLK feature Intel Celeron and Pentium Quad-core processors.
So how do Dell Chromebooks compare?
Unlike Lenovo, Dell sticks with Intel Celeron Dual-Core processors for its cheaper Chromebooks.
The more expensive Dell Chromebooks come with Intel i3 processors. This makes them some of the quickest and most efficient Chromebooks in the market.
So is MediaTek better or Intel?
If you are going for speed and do not intend to use a lot of Android apps, then yes, Intel is the answer. But if you are buying a Chromebook with Android apps in mind, MediaTek would be the way to go.
That’s because the apps stutter, load slower, and are unstable with Intel processors.
Graphics Card
To give you jaw-dropping graphics, Dell relies on NVIDIA graphics cards. This is an obvious choice for most laptop brands.
Some of Dell’s high-end laptops also feature AMD Radeon Cards. So how do you pick?
Luckily, this does not complicate the buying decision too much. That’s because the AMD graphics cards also perform well.
Though for me, NVIDIA is always the go-to brand for a graphics card, AMD laptops are cheaper. So if you are on a budget, look for laptops with AMD processors and graphics cards
Dell Laptops to Buy in 2022
Dell XPS 15 9500
Alienware m15 R3
Alienware m15 R3
Dell XPS 15 9500
Alienware m15 R3
Alienware m15 R3
Dell vs Lenovo: Main Differences and Verdict
These laptops are ideal for pretty much anything and everything. From gaming to video editing; they can handle it al.). Apart from that, Dell’s customer services remain unparalleled.
As for customer services, that’s where Lenovo needs to improve. That’s because during my testing their agents struggled to answer few questions.
But if you are on a tight budget, this is the go-to brand. Their Chromebooks and convertible laptops ensure you get the best bang for your buck.
Frequently Asked Questions
Do you still have questions about Lenovo and Dell? Below we answer some common questions to help you further make a better buying decision.
Q1: Is Lenovo Better or Dell?
If you are looking for a power-packed laptop with good battery life, durability. go with Lenovo. But, if you need something cheap, especially a Chromebook, then Dell would suit you better. Dell also provides better customer services than Lenovo.
Q2: How long do Lenovo laptops last?
How long your laptop lasts varies as per the usage. The more you use it, the more wear and tear there is and battery performance decreases. But on average, Lenovo laptops last about 3-4 years before they need any repairs. You get a warranty for 1-year which you can extend further at a cost based on the model.
Q3: Are Dell laptops reliable?
The reliability of Dell laptops is a tad lesser than that of Lenovo. Dell laptops last about 2 years and require minor repairs like battery replacement.
Some Dell laptops like the Precision Series offer better longevity but are expensive. Keep in mind, the durability of laptops also depends on how you maintain them.
Q4: Do Dell or Lenovo provide better customer service?
Dell is hands down the winner when it comes to customer services. Not that Lenovo was bad, but Dell provided us with more in-depth solutions. Their replies were quicker and I hold times were lesser.
Also Read: Dell VS HP – A Comprehensive Comparison
Dell vs Lenovo: In Brief
In general, Dell’s laptops are more expensive than Lenovo’s. That’s why we recommend Dell as the better choice when looking for a powerful laptop as long as it’s in your price range. As for Lenovo, they have more laptops with a unique build compared to Dell.
